Transportation Dispatcher job summary

Our logistics company is in need of a Transportation Dispatcher for our department of operations. The successful candidate will be responsible for all aspects of transportation of goods to their destination, specifically with regard to customer satisfaction. Dispatchers are also responsible for replying immediately to customer questions and complaints and for notifying customers about any delays that occur during transit or in the loading/unloading process. Maintaining frequent surveillance of all of the accounts and coordinating with other departments are important qualities to to possess in this position.

Some additional tasks associated with this position are placing bids on shipments, entering negotiations with vendors, and becoming instrumental in the forward growth of the company. The position reports directly to the Operations Manager and work directly with other departments (i.e. sales, accounting, compliance, etc.) to ensure an efficient daily workflow. If you’re searching for a career opportunity that has excellent growth potential, competitive compensation, and a positive work environment, we want to talk to you.

Transportation Dispatcher responsibilities/duties

  • Develop a proactive relationship with the assigned customer accounts by resolution of issues and concerns in a timely manner and provide innovative solutions

  • Execute timely and profitable bids on available shipments

  • Maintain profits through strategic negotiations

  • Handle shipment quoting

  • Cover available loads

  • Send dispatch documents to vendors

  • Prepare accurate bills of lading

  • Track and trace shipments

  • Input/update various files and information into database

  • Track and analyze mis-shipments to ensure they don’t occur again

  • Ensure quality of all services and processes within the department

Transportation Dispatcher qualifications/skills

  • High school diploma/GED required (Bachelor’s Degree in Business Administration, Logistics & Supply Chain, or a related field preferred)

  • 2+ years experience in an administrative/customer service role or a related field preferred

  • 1+ year working with an integrated cloud-based software system preferred

  • Comfortable with working in a fast-paced and performance driven environment

  • Proficiency with Microsoft Office applications with emphasis on Outlook, Excel, and Word

  • Highly effective communication, both verbal and written

  • Attention to detail, organizational skills, and customer-oriented

  • Strong work ethic with a self-starter mentality

  • Confident, enthusiastic, and a strong negotiator

Transportation Dispatcher schedule/compensation

  • Hours: Full-time

  • Schedule: Monday-Friday

  • Position Type: Operations

  • Wage/Salary: $16.00 - $18.00

  • Paid Holidays/Vacation

  • Employee discounts

  • Workplace perks such as food, coffee, and flexible work schedules

About Eagle Express Service

Eagle Express provides cutting-edge shipping solutions to some of the largest nationally recognized FTL shipping companies around: FedEx, UPS, Wal-Mart, and many others; that's just the beginning.

Eagle Express Service is an Equal Opportunity Employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.